Privacy policy
At Lightslux Inc. (“we,” “us,” or “our”), protecting your privacy and safeguarding your personal information is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase. By using our services, you agree to the terms outlined below.
1 Information We Collect
- Your name
- Your billing and delivery address
- Your e-mail address
- Your phone (or mobile) number
- Information about how you use our website, such as IP address, browser type, pages visited, and timestamps
- Your purchase/return/exchange information
We also use cookies and similar tracking technologies to enhance your experience. You can manage or disable cookies through your browser settings, but this may affect certain features.
2 How We Use Your Information
We use your information to:
- Process and fulfill orders, payments, returns, and customer service requests
- Communicate order status, shipping updates, and respond to your inquiries
- Send newsletters, coupons, promotional offers, and marketing communications (you can unsubscribe at any time)
- Improve our website and services through analytics and research
- Prevent fraud and protect our customers and business
- Comply with legal obligations and cooperate with law enforcement when necessary
3 How We Protect Your Information
3.1 Security Methods
We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address, so only we are able to decode the information.
3.2 E-mail Security
Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
3.3 Information About Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
4 Payment
If you choose a direct payment gateway to complete your purchase, Our site stores your credit card data.
5 Redirect Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
6 Disclosure of Personal Data
General Policy
We do not sell or rent personally identifiable customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.
7 Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
8 Your Rights
To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.
You may contact us to exercise your rights. We will respond to your request in a reasonable time frame, and in any event in less than 30 days.
9 Privacy Policy Scope
Promotional E-mail
If you do not wish to receive promotional e-mails from us, click here. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.
Important Notices and Transactional E-mail
From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address.
We regularly send email order confirmations, email order updates and “leave a review” emails to you after you have submitted an order.
10 Changes to this Privacy Statement
Mobile
We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt-out of a specific mobile messaging campaign.
11 Cookies
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.
Company Information
U.S Company Name: Lightslux Inc.
Company Address: 1500 N GRANT ST STE R DENVER CO 80203 US
TEL：+1(858) 633-7766
Note： This address does not accept returns , any return issues please contact our customer team for help.
Our business hours are from Monday - Friday from 9am to 5pm. You will receive a response within 2 business days.
